Legal Documents

1. Acceptance of Terms

By downloading, accessing, or using the SpinCash mobile application or website (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. SpinCash is operated by SpinCash LLC ("SpinCash," "we," "our," or "us").

2. Eligibility

You must be at least 18 years old to use SpinCash. By using the Service, you represent and warrant that you are at least 18 years of age. If you are between 13 and 18 years old, you may only participate with the direct supervision and consent of a parent or legal guardian who agrees to these Terms.

3. Description of Service

SpinCash is a buyback service that purchases used and new physical media including CDs, DVDs, Blu-rays, and video game discs ("Items") from individual sellers. We provide instant price quotes, prepaid shipping labels, and electronic payment upon receipt and inspection of Items.

4. Account Registration

To use SpinCash, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring your contact information and payout details remain current

5. Quotes and Pricing

Price quotes provided by SpinCash are based on current market conditions and are valid for 7 days from the date of the quote. After 7 days, items in your sell bag may be removed and you must re-scan for a new quote. SpinCash reserves the right to modify prices based on market conditions at any time prior to acceptance.

6. Item Ownership and Representations

By submitting items to SpinCash, you represent and warrant that:

• You are the legal owner of all submitted items or have the authority to sell them
• The items are not stolen, counterfeit, or otherwise illegally obtained
• The items are not subject to any liens, encumbrances, or legal disputes
• The items do not infringe on any third-party intellectual property rights
• The items are legal to sell in your jurisdiction

7. Payment

Payment is made via direct bank transfer (ACH) or debit card payout. To receive payment, you must securely link your bank account via Plaid or Stripe. Payment is released within 2 business days of us receiving and verifying your items. SpinCash reserves the right to adjust the final payment amount if items do not meet our condition requirements, or to withhold payment entirely for items that are rejected. You will be notified by email of any adjustments.

8. Inspection and Rejection

All items are subject to inspection upon receipt. SpinCash reserves the right, in its sole discretion, to:

• Accept items at the quoted price
• Reduce the offered price based on actual condition
• Reject items that do not meet our minimum condition standards
• Reject items that were misrepresented during the quote process

Rejected items will be recycled or donated unless you request their return within 14 days of notification. Return shipping costs are the seller's responsibility.

9. Prohibited Items

The following items are not accepted by SpinCash:

• Counterfeit, pirated, or bootleg copies
• Items that are broken, cracked, or severely damaged
• Items without original packaging or cases (unless otherwise stated)
• Items subject to Amazon or marketplace selling restrictions
• Items with adult content (certain exceptions apply)
• Any item whose sale is prohibited by applicable law

10. Intellectual Property

All content on the SpinCash platform, including logos, text, graphics, and software, is the property of SpinCash LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

11. Limitation of Liability

To the maximum extent permitted by law, SpinCash shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of the Service. Our total liability to you for any claim arising from these Terms shall not exceed the amount paid to you in the six months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless SpinCash and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

13. Dispute Resolution

Any disputes arising from these Terms or your use of SpinCash shall first be attempted to be resolved informally by contacting us at info@spincash.net. If informal resolution fails, disputes shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or in-app notification. Continued use of the Service after changes constitutes your acceptance of the updated Terms.

16. Termination

SpinCash reserves the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or for any other reason at our sole discretion. Upon termination, any pending orders will be processed, but no new orders may be submitted.

17. Contact

Questions about these Terms? Contact us at info@spincash.net

1. Introduction

SpinCash LLC ("SpinCash," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SpinCash mobile application and website.

2. Information We Collect

Information you provide directly:

• Name, email address, and phone number when you create an account
• Shipping address for prepaid label generation
• Bank account routing and account numbers (processed securely by Plaid/Stripe, not stored on our servers)
• Item information (barcodes, titles) when you scan products

Information collected automatically:

• Device information (device type, operating system, app version)
• Usage data (features used, screens viewed, time spent)
• IP address and approximate location
• Crash reports and performance data

Information from third parties:

• Product pricing and availability data from market databases
• Address verification data from Google Maps
• Payment and account verification data from Plaid and Stripe

3. How We Use Your Information

We use the information we collect to:

• Process your buyback orders and generate shipping labels
• Send payment to your linked bank account
• Communicate order status updates via email
• Verify your shipping address
• Improve our pricing algorithms and service quality
• Prevent fraud and maintain security
• Comply with legal obligations
• Send service-related communications (we do not send marketing emails without your consent)

4. Information Sharing

We do not sell your personal information. We share your information only with:

• Stripe & Plaid — to securely verify your bank account and process your payout payments. SpinCash does not store your raw banking credentials or routing numbers on our servers.
• Shippo (USPS) — to generate prepaid shipping labels
• Google — for address validation and Firebase services
• SendGrid — to send transactional emails
• Law enforcement — when required by law or to prevent fraud

All third-party service providers are contractually required to protect your data and may only use it to perform services on our behalf.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order records are retained for 7 years for tax and legal compliance purposes. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the following rights:

• Access — request a copy of the data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your personal data
• Portability — receive your data in a portable format
• Opt-out — opt out of marketing communications at any time

To exercise these rights, contact us at info@spincash.net.

7. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at info@spincash.net.

8. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage of sensitive data, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

SpinCash is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Your continued use of SpinCash after changes constitutes acceptance of the updated policy.

11. Contact

Questions about this Privacy Policy? Contact our privacy team at info@spincash.net

1. What We Accept

SpinCash currently accepts the following physical media:

• Music CDs — studio albums, compilations, box sets, singles
• DVDs — movies, TV series, documentaries, box sets
• Blu-rays — standard and 4K Ultra HD
• Video Games — disc-based games for major platforms

We do not currently accept VHS tapes, vinyl records, cassette tapes, or digital download codes.

2. Pricing

Our prices are determined by a real-time algorithm that analyzes current market demand, Amazon marketplace pricing, and sales velocity. Prices fluctuate based on market conditions. The price quoted at the time of scanning is valid for 7 days.

3. Minimum Condition Requirements

All items must meet our minimum condition standards to be accepted:

• Disc must be playable — no deep scratches that affect playback
• Original case or packaging must be included
• For DVDs/Blu-rays: case artwork must be present (some wear acceptable)
• For CDs: liner notes/booklet must be present
• For video games: game manual preferred but not required
• No water damage, mold, or biological contamination
• No writing on disc surface

Items with minor surface scratches, light case wear, or price stickers are generally accepted. Items with cracked or broken cases may be accepted at a reduced price.

4. Items We Do Not Accept

• Counterfeit, pirated, or bootleg copies
• Discs with deep scratches that affect playback
• Items with Amazon or marketplace selling restrictions
• Items with sales rank above 300,000 (CDs), 200,000 (DVDs), or 150,000 (games)
• Ex-rental copies (where applicable)
• Items missing all packaging and liner notes
• Recordable media (CD-R, DVD-R, etc.)

5. Order Limits

A maximum of 100 items may be included in a single sell bag / shipment. For larger quantities, please complete one order and start a new sell bag for additional items.

6. Inspection Process

Upon receipt of your shipment, our team will:

• Verify the items match what was submitted in your sell bag
• Inspect each disc for playability and condition
• Verify packaging and completeness
• Confirm items are not counterfeit or restricted

Inspection is typically completed within 2 business days of receiving your package.

7. Payment After Inspection

• Items pass inspection: Full quoted price paid to your linked bank account within 2 business days
• Items in lower condition than expected: We may offer a reduced price — you will be notified and given the option to accept
• Items rejected: No payment for rejected items — you will be notified with the reason

8. Rejected Items

If your items are rejected, you will be notified via email. You have 14 days from notification to request return of your items. Return shipping is at your expense. After 14 days, unclaimed rejected items will be donated or recycled.

9. Disputes

If you disagree with our inspection decision, please contact us at info@spincash.net within 14 days of notification. We review all disputes and aim to respond within 3 business days.

1. Free Prepaid Shipping

SpinCash provides a 100% free prepaid USPS shipping label for every accepted order. There are no hidden shipping fees, no deductions from your payout, and no costs to you whatsoever. The label is generated automatically when you complete checkout in the app.

2. Receiving Your Label

Your prepaid shipping label is delivered in two ways:

• In-app: Shown immediately on the Order Confirmation screen after checkout. Tap "Download Label" to open the PDF.
• By email: Sent to your registered email address within minutes of checkout.

Labels are PDF format and can be printed or shown from your phone screen at any USPS location — no printer required.

3. Packing Guidelines

Proper packing protects your items and ensures they arrive in the condition you described.

For 6 items or fewer (padded mailer):

• Use a #5 padded bubble mailer (13" × 10") — available at USPS, Walmart, or Amazon for ~$1
• Stack discs securely so they cannot shift during transit
• No additional padding needed for disc cases

For 7 or more items (small box):

• Use a small shipping box (12" × 9" × 4" or similar) — available free at USPS
• Wrap items in bubble wrap or newspaper to prevent movement
• Fill empty space with packing material to prevent shifting

4. Dropping Off Your Package

Drop your sealed, labeled package at any USPS location, USPS drop box, or schedule a free USPS home pickup at usps.com. You do not need to visit a post office — any USPS drop location works.

5. Label Validity

Prepaid shipping labels are valid for 14 days from the date of issue. Labels expire after 14 days and cannot be used. If your label expires, contact us at info@spincash.net and we will issue a new one for valid orders.

6. Transit Times

USPS transit times vary by location. Typical transit times:

• Local (same state): 1-3 business days
• Regional (neighboring states): 2-4 business days
• National: 3-7 business days

These are estimates only. SpinCash is not responsible for delays caused by USPS, weather, or other circumstances outside our control.

7. Tracking

Every shipment includes USPS tracking. Your tracking number is provided in the app and in your confirmation email. You can track your package at tools.usps.com or via the USPS app.

8. Lost or Damaged Packages

If your package is lost in transit, please contact us at info@spincash.net with your order number and tracking information. We will file a claim with USPS on your behalf. Packages showing as delivered but not received by SpinCash will be investigated on a case-by-case basis.

SpinCash is not responsible for packages lost due to improper labeling, incorrect addresses provided by the seller, or damage caused by inadequate packing.

9. Return Shipping

If you wish to have rejected items returned to you, return shipping is at your expense. We will provide you with a shipping cost estimate before proceeding. Items not claimed within 14 days of rejection notification will be donated or recycled.

10. Contact

Shipping questions? Contact us at info@spincash.net and include your order number for fastest response.